POLICIES FOR CUSTOM BLING TUMBLERS

You are required to make a $75.00 non-refundable deposit to be placed on our production list. Your deposit also goes towards the purchase of supplies needed to create your tumbler. 

Once your tumbler has been completed, you will be notified at which time you are required to make the final balance payment within 5 days. You tumbler will not ship if the balance has not been paid.

We absolutely do not accept returns, cancellations, exchanges, or remakes under any circumstances.  We do our very best to make sure your tumbler is correct. Once you approve your template, we are not responsible for errors in spelling or design mistakes.

The current turn around time will be approximately 6-8 weeks after deposit payment is received. Please note, these turn around times are ranges and do not guarantee a specific date unless agreed upon. At times, if our production list is full, your turn around time can be longer but you will be notified.  If you need a product by a specific date, please contact us to ensure that is possible. Tumblers are created in the order in which they are received once full deposit has been paid.

*(as of 02/01/2023) CURRENTLY,  WE HAVE A FULL PRODUCTION LIST - TURNAROUND TIMES ARE EXTENDED!!!

You will be notified when your tumbler is about to ship out and we will send tracking information to your email.  We do our very best to provide the fastest shipping we can through the United States Postal Service (USPS) and delivery is usually within 2-3 business days after post office drop off's.  In a perfect world, this would always be the case, but in this real world we live in, we can't control mail delays or issues that can and sometimes do occur.  

As such, we have to let you know that we are not responsible for packages that have left our hands. Please use the tracking info that was provided. We are not responsible for stolen or missing packages where tracking shows scanned and/or in receipt by USPS. For missing packages, please contact the USPS with your tracking number for assistance at 1-800-ASK-USPS® (1-800-275-8777).

Handle your beautiful tumbler with care. Your bling tumbler is made with glass rhinestones. Try not to drop it. Hand wash it in cool, room temperature or warm water. Avoid very hot water. Do not soak in water. Do not put it in the dish washer. It is not microwave safe. It is not freezer safe. Avoid leaving your tumbler in extreme temperatures (i.e. hot cars) Do not clean using harsh chemicals.    

In the event. you lose a rhinestone, please know that loose rhinestones represent a choking hazard to children and pets. Please keep your bling tumbler out of reach of small children and pets.  Our bling tumblers are not intended for children due to the chance of choking hazards.